The Map Dashboard allows you to send and receive messages to/from a vehicle/driver via SMS or email. The driver or vehicle must have an SMS number set under the driver’s or vehicle’s profile.
If no driver is assigned to a vehicle, the contact information assigned to the vehicle is used. If contact information is entered for a driver AND a vehicle, the assigned driver contact info overrides vehicle contact info.
SMS messages sent from the Map Dashboard are delivered to a driver’s mobile device via 477-477 (GPSGPS). Any messages replied from a driver are displayed in message history on the Conversations tab and from the driver Message history, which you can access from the vehicle card.
To send an SMS message to a vehicle/driver:
- From the menu, click Messaging.
- Click New message.
- On the New Message tab, use the drop-down to locate the driver or vehicle that you want to contact. (You can pick more than one.)
The driver or vehicle name and number appears in the Recipients box.
- Enter the message, and click Send Message.
The message will be delivered to the driver’s mobile device from the number 477-477 (GPSGPS). If the driver replies to a message, an automated message will be sent to the driver to indicate that the reply was sent. You can view all SMS communication for all drivers/vehicles from the Conversations tab. You can view SMS history for a specific driver under the Messages tab of each vehicle/driver.
- Click a conversation thread to view all replies:
The message will be delivered to the driver’s mobile device from the number 477-477 (GPSGPS). If the driver replies to a message, an automated message will be sent to the driver to indicate that the reply was sent. You can view all driver-initiated communication from the Mobile Communications tab.