Deep Dives

How can my drivers update their own odometers?

Question: My company bills for mileage, so I want to make sure there is very little difference between device reported mileage and actual mileage. Rather...

How does my device report odometer values?

Question: What causes mileage discrepancies between what odometer value I see on my vehicle dashboard and what odometer value is shown for the vehicle in...

How do alternative vehicles report trip data?

Question: My fleet has several hybrid vehicles. How does that affect tracking data if a trip is defined as the period between ignition “on” and...

How accurate is GPS technology?

Question: I noticed that the history trail of one of my vehicles follows the road with great accuracy until it enters a heavy tree covered...

How can my drivers find their IRS taxable mileage?

Question:Personal usage of take-home vehicles is taxable as income. How can I quantify how much of that usage is taxable? Because you’ll only need to...

How do I print a report?

Question: I’d like to print a hard copy of a report, but my print preview looks different than how the report looks in my browser....

What timezone is used on reports?

Question: When I run an Activity Detail report for a vehicle located in the Eastern timezone, does the report show me Eastern time or Arizona...

How accurate is GPS technology?

Question: I noticed that the history trail of one of my vehicles follows the road with great accuracy until it enters a heavy tree covered...

How do I report an incorrect speed?

Question: I noticed a rather egregious speeding violation (24 MPH over) in the Posted Speed Report. Before meeting with the driver to discuss, I investigated...

How does my device report speed?

Question: I noticed three different speed values on my report (Max, Avg, and Inst). How are each of those calculated, and why doesn’t the system...

How can I configure a custom tone for an alert?

Question: I want to send a notification to a drivers’ phones whenever they invoke a dangerous speeding violation, but I’m worried that the alert will...

How does my device report speed?

Question: I noticed three different speed values on my report (Max, Avg, and Inst). How are each of those calculated, and why doesn’t the system...

What is self-certification (ELD Mandate)?

Question: What is the self-certification mandate for ELD, and why hasn’t completed it yet? As of this date, the FMCSA has neither released all of...

Does My Driver Qualify for the Non-CDL 150 Air-Mile Exception?

Question: I have a driver who qualifies for the use of the Non-CDL 150 air-mile exemption and would use this driver type on a daily...

What is self-certification (ELD Mandate)?

Question: What is the self-certification mandate for ELD, and why hasn’t completed it yet? As of this date, the FMCSA has neither released all of...

Does My Driver Qualify for the Non-CDL 150 Air-Mile Exception?

Question: I have a driver who qualifies for the use of the Non-CDL 150 air-mile exemption and would use this driver type on a daily...

How do I hide a vehicle’s location?

Question:Several vehicles in my fleet are operated by personnel whose location is sensitive (i.e., law enforcement agents). How can I hide their location on maps...

How can my drivers update their own odometers?

Question: My company bills for mileage, so I want to make sure there is very little difference between device reported mileage and actual mileage. Rather...

How does my device report odometer values?

Question: What causes mileage discrepancies between what odometer value I see on my vehicle dashboard and what odometer value is shown for the vehicle in...

How do alternative vehicles report trip data?

Question: My fleet has several hybrid vehicles. How does that affect tracking data if a trip is defined as the period between ignition “on” and...

How do I import or export data?

Question: I have a fleet of 50 vehicles, and we recently decided to change their labels using a better naming convention. How can I easily...

How can I see unregistered devices?

Question: I can’t see all of my vehicles in the portal yet. How do I know which devices haven’t yet been installed and/or registered? An...

How accurate is GPS technology?

Question: I noticed that the history trail of one of my vehicles follows the road with great accuracy until it enters a heavy tree covered...

Why does my map dashlet always show Kansas?

Question: Every time I log into my portal account, why is my map dashlet always centered on the state of Kansas? My company is nowhere...

How can I enable scrolling in my reports menu?

Question: When I click the Reports menu, I have a rather long list. When all report categories are expanded, I can’t see the bottom of...

Why does my map dashlet always show Kansas?

Question: Every time I log into my portal account, why is my map dashlet always centered on the state of Kansas? My company is nowhere...

How do I landmark an entire state?

Question: I want to set up landmarks for Arizona and Colorado. Is there a preset polygon option for this? As with all landmarks, one option...

Can I Set a Common Duration Format for Spreadsheet Exports?

Question: Several of my spreadsheet exports use a different duration format, so it makes it difficult to compare values across reports. Is there a way...

How Do I Use My Data for Trend Analysis?

Question: How can I optimize my fleet utilization in the future and make better business decisions? The best predictor of future fleet utilization is… *cues...

How can my drivers find their IRS taxable mileage?

Question:Personal usage of take-home vehicles is taxable as income. How can I quantify how much of that usage is taxable? Because you’ll only need to...

How do I print a report?

Question: I’d like to print a hard copy of a report, but my print preview looks different than how the report looks in my browser....

Import Credit Card Fuel Purchases

How to Import Generic Fuel Card Transactions The Fuel Card Transactions Report and Fuel Card Usage Report can be populated with fuel purchase data sourced from...

How accurate is GPS technology?

Question: I noticed that the history trail of one of my vehicles follows the road with great accuracy until it enters a heavy tree covered...

How do I report an incorrect speed?

Question: I noticed a rather egregious speeding violation (24 MPH over) in the Posted Speed Report. Before meeting with the driver to discuss, I investigated...

How do I proactively detect device issues?

Question: We just completed implementation, and things are running along smoothly. What advice do you have for issue prevention and detection? I don’t want to...

How does my device report speed?

Question: I noticed three different speed values on my report (Max, Avg, and Inst). How are each of those calculated, and why doesn’t the system...

What timezone is used on reports?

Question: When I run an Activity Detail report for a vehicle located in the Eastern timezone, does the report show me Eastern time or Arizona...

How do I detect a crash?

Question: I want to set up an alert to detect a possible crash indicated by a rapid deceleration event. What is a realistic g-force threshold...

How do I proactively detect device issues?

Question: We just completed implementation, and things are running along smoothly. What advice do you have for issue prevention and detection? I don’t want to...

How can I configure a custom tone for an alert?

Question: I want to send a notification to a drivers’ phones whenever they invoke a dangerous speeding violation, but I’m worried that the alert will...

How does my device report speed?

Question: I noticed three different speed values on my report (Max, Avg, and Inst). How are each of those calculated, and why doesn’t the system...

How do I paginate API results?

Question: My company uses the API regularly, but certain methods return a long list of results. Are there any logic rules that allow me to...

Why doesn’t my API session token expire?

Question: The API documentation indicates that the session token will eventually expire, but this does not appear to be happening for me. Why not? The...

What API endpoint best captures daily odometer values?

Question: I want to capture the end of day odometer reading for my vehicles via the API. What endpoint should I use and why? The answer...

Can I Assign Attributes to Trips?

Question: My company provides transportation services. How can the Dispatcher publish status updates of each trip so that the fleet manager, schedulers, and other portal...

What is self-certification (ELD Mandate)?

Question: What is the self-certification mandate for ELD, and why hasn’t completed it yet? As of this date, the FMCSA has neither released all of...

Does My Driver Qualify for the Non-CDL 150 Air-Mile Exception?

Question: I have a driver who qualifies for the use of the Non-CDL 150 air-mile exemption and would use this driver type on a daily...

What is self-certification (ELD Mandate)?

Question: What is the self-certification mandate for ELD, and why hasn’t completed it yet? As of this date, the FMCSA has neither released all of...

Does My Driver Qualify for the Non-CDL 150 Air-Mile Exception?

Question: I have a driver who qualifies for the use of the Non-CDL 150 air-mile exemption and would use this driver type on a daily...

Can I Set a Common Duration Format for Spreadsheet Exports?

Question: Several of my spreadsheet exports use a different duration format, so it makes it difficult to compare values across reports. Is there a way...

How do I hide a vehicle’s location?

Question:Several vehicles in my fleet are operated by personnel whose location is sensitive (i.e., law enforcement agents). How can I hide their location on maps...

How can my drivers update their own odometers?

Question: My company bills for mileage, so I want to make sure there is very little difference between device reported mileage and actual mileage. Rather...

How does my device report odometer values?

Question: What causes mileage discrepancies between what odometer value I see on my vehicle dashboard and what odometer value is shown for the vehicle in...

How do alternative vehicles report trip data?

Question: My fleet has several hybrid vehicles. How does that affect tracking data if a trip is defined as the period between ignition “on” and...

How do I import or export data?

Question: I have a fleet of 50 vehicles, and we recently decided to change their labels using a better naming convention. How can I easily...

How can I see unregistered devices?

Question: I can’t see all of my vehicles in the portal yet. How do I know which devices haven’t yet been installed and/or registered? An...

How accurate is GPS technology?

Question: I noticed that the history trail of one of my vehicles follows the road with great accuracy until it enters a heavy tree covered...

Why does my map dashlet always show Kansas?

Question: Every time I log into my portal account, why is my map dashlet always centered on the state of Kansas? My company is nowhere...

How can I enable scrolling in my reports menu?

Question: When I click the Reports menu, I have a rather long list. When all report categories are expanded, I can’t see the bottom of...

Why does my map dashlet always show Kansas?

Question: Every time I log into my portal account, why is my map dashlet always centered on the state of Kansas? My company is nowhere...

How do I landmark an entire state?

Question: I want to set up landmarks for Arizona and Colorado. Is there a preset polygon option for this? As with all landmarks, one option...

Can I Set a Common Duration Format for Spreadsheet Exports?

Question: Several of my spreadsheet exports use a different duration format, so it makes it difficult to compare values across reports. Is there a way...

How Do I Use My Data for Trend Analysis?

Question: How can I optimize my fleet utilization in the future and make better business decisions? The best predictor of future fleet utilization is… *cues...

How can my drivers find their IRS taxable mileage?

Question:Personal usage of take-home vehicles is taxable as income. How can I quantify how much of that usage is taxable? Because you’ll only need to...

How do I print a report?

Question: I’d like to print a hard copy of a report, but my print preview looks different than how the report looks in my browser....

Import Credit Card Fuel Purchases

How to Import Generic Fuel Card Transactions The Fuel Card Transactions Report and Fuel Card Usage Report can be populated with fuel purchase data sourced from...

How accurate is GPS technology?

Question: I noticed that the history trail of one of my vehicles follows the road with great accuracy until it enters a heavy tree covered...

How do I report an incorrect speed?

Question: I noticed a rather egregious speeding violation (24 MPH over) in the Posted Speed Report. Before meeting with the driver to discuss, I investigated...

How do I proactively detect device issues?

Question: We just completed implementation, and things are running along smoothly. What advice do you have for issue prevention and detection? I don’t want to...

How does my device report speed?

Question: I noticed three different speed values on my report (Max, Avg, and Inst). How are each of those calculated, and why doesn’t the system...

What timezone is used on reports?

Question: When I run an Activity Detail report for a vehicle located in the Eastern timezone, does the report show me Eastern time or Arizona...

How do I detect a crash?

Question: I want to set up an alert to detect a possible crash indicated by a rapid deceleration event. What is a realistic g-force threshold...

How do I proactively detect device issues?

Question: We just completed implementation, and things are running along smoothly. What advice do you have for issue prevention and detection? I don’t want to...

How can I configure a custom tone for an alert?

Question: I want to send a notification to a drivers’ phones whenever they invoke a dangerous speeding violation, but I’m worried that the alert will...

How does my device report speed?

Question: I noticed three different speed values on my report (Max, Avg, and Inst). How are each of those calculated, and why doesn’t the system...

How do I create a safety scorecard?

Question: Custom metrics has so many options that I am not sure where to start. Do you offer a template for a simple scorecard that...

How do I paginate API results?

Question: My company uses the API regularly, but certain methods return a long list of results. Are there any logic rules that allow me to...

Why doesn’t my API session token expire?

Question: The API documentation indicates that the session token will eventually expire, but this does not appear to be happening for me. Why not? The...

What API endpoint best captures daily odometer values?

Question: I want to capture the end of day odometer reading for my vehicles via the API. What endpoint should I use and why? The answer...

Hierarchies Design

Introduction Large customers require vehicle data to be grouped in useful ways to achieve fleet-wide visibility that can be easily segmented. Hierarchies create multiple fleet...

Can I Assign Attributes to Trips?

Question: My company provides transportation services. How can the Dispatcher publish status updates of each trip so that the fleet manager, schedulers, and other portal...

What is self-certification (ELD Mandate)?

Question: What is the self-certification mandate for ELD, and why hasn’t completed it yet? As of this date, the FMCSA has neither released all of...

Does My Driver Qualify for the Non-CDL 150 Air-Mile Exception?

Question: I have a driver who qualifies for the use of the Non-CDL 150 air-mile exemption and would use this driver type on a daily...

What is self-certification (ELD Mandate)?

Question: What is the self-certification mandate for ELD, and why hasn’t completed it yet? As of this date, the FMCSA has neither released all of...

Does My Driver Qualify for the Non-CDL 150 Air-Mile Exception?

Question: I have a driver who qualifies for the use of the Non-CDL 150 air-mile exemption and would use this driver type on a daily...

Can I Set a Common Duration Format for Spreadsheet Exports?

Question: Several of my spreadsheet exports use a different duration format, so it makes it difficult to compare values across reports. Is there a way...