Standard

Documentation

Videos

All About Vehicles

The Vehicles tab is where you’ll manage all vehicle activity. You can view vehicle locations on the map, view current status, view historical activity, edit vehicle information, find the closest vehicles, get directions, center the map around a vehicle, follow a vehicle on the map, send an SMS message, create a landmark, and invoke street…

Best Practices

2G Device Exchange Program

Upgrading from a 2G device? Here are the steps to request deactivation, and install and register the upgrade device.

Deep Dives

How do alternative vehicles report trip data?

Question: My fleet has several hybrid vehicles. How does that affect tracking data if a trip is defined as the period between ignition “on” and ignition “off?” Based on our partnership with the Go Green movement, we employ a device-level script especially for hybrid vehicles that maintains a continuous trip as long as physical and/or…

How can my drivers update their own odometers?

Question: My company bills for mileage, so I want to make sure there is very little difference between device reported mileage and actual mileage. Rather than have drivers take quarterly odometer readings and send them to me to record as waypoints in the portal, is there an easy way that drivers can update their own…

How does my device report odometer values?

Question: What causes mileage discrepancies between what odometer value I see on my vehicle dashboard and what odometer value is shown for the vehicle in the GPS system? There can be several sources of odometer readings in your vehicles: GPS Odometer The default source for odometer readings is a device-oriented mileage based only on GPS-based…
Pro

Documentation

Videos

Adding a Vehicle

After your device(s) have been installed in your vehicle(s), you must add the vehicle’s information to the portal. You can add vehicles by entering information into the portal one at a time or by importing data from a spreadsheet. Although the portal interface has been updated since this video was recorded, the process has not…

Using Vehicle Groups

Vehicle groups are used to organize the vehicles based on logical separations that make sense to your business. Groups allow you to easily filter reports, maps, and dashlets. Groups also determine which users of your portal account can view information for certain vehicles. Although the portal interface has been updated since this video was recorded,…

Using Vehicle Icons

When viewing a vehicle’s location on a map, the default icon appears as a pin with a circle: . Instead of using a circle, you can assign different shapes to different vehicles to get an immediate visual indicator for the vehicle type. Although the portal interface has been updated since this video was recorded, the…

Editing Vehicle Details

The Manage Vehicles page provides a comprehensive view of the information for a specific vehicle and allows you to add and edit additional vehicle information beyond what you entered during the vehicle registration process. You can also update vehicle settings by way of spreadsheet import. Although the portal interface has been updated since this video…

Managing Fuel and Emissions Information

The Fuel and Emissions Info page allows you to set Fuel Type and Idle GPH (gallons per hour) for each vehicle in your fleet. When those values are set, Greenhouse Gas (GHG) emission rates and Idle Fuel Consumption totals are more accurate on Idle Time Summary and Detail reports. Additionally, if your organization uses fuel…

Using Vehicle Attributes

Attributes allow you to add custom, descriptive properties to your vehicles beyond the basic vehicle information. You can then use attributes as labels on reports and filters on maps and dashlets. Although the portal interface has been updated since this video was recorded, the process has not changed.

Using Vehicles on the Map Dashboard

From the Map Dashboard, click the Vehicles menu item to open the Vehicles tab. All of your vehicles and their color-coded statuses are listed on this tab. When you click on a vehicle from the list or when you click on a vehicle from the map, the Vehicle Card appears, which shows you the duration…

Best Practices

Using Features to Create Solutions

Features don’t create value, solutions do! Each feature in the portal is tied to a solution, and making that connection is the difference between an average deployment and a great one. Most fleet management tracking goals fall into one or more of these categories: Increase Productivity, Increase Efficiency, Exceed Customer Expectations, and Build Community Value.…

2G Device Exchange

Upgrading from a 2G device? Here are the steps to request deactivation and install and register the upgrade device.

Deep Dives

How can I see unregistered devices?

Question: I can’t see all of my vehicles in the portal yet. How do I know which devices haven’t yet been installed and/or registered? An unregistered device is in your inventory but not yet associated with a vehicle (and therefore not yet incurring a monitoring fee). When you add a new vehicle, the Serial Number…

How do alternative vehicles report trip data?

Question: My fleet has several hybrid vehicles. How does that affect tracking data if a trip is defined as the period between ignition “on” and ignition “off?” Based on our partnership with the Go Green movement, we employ a device-level script especially for hybrid vehicles that maintains a continuous trip as long as physical and/or…

How do I hide a vehicle’s location?

Question:Several vehicles in my fleet are operated by personnel whose location is sensitive (i.e., law enforcement agents). How can I hide their location on maps and reports but still include them in collective reports or alerts? The hide location feature is a convenient way to remove a vehicle’s visibility from most areas of the dashboard…

How do I import or export data?

Question: I have a fleet of 50 vehicles, and we recently decided to change their labels using a better naming convention. How can I easily update the vehicles’ labels in a batch process as opposed to editing each vehicle one at a time? You can add or edit your portal data ad-hoc or via spreadsheet…

How can my drivers update their own odometers?

Question: My company bills for mileage, so I want to make sure there is very little difference between device reported mileage and actual mileage. Rather than have drivers take quarterly odometer readings and send them to me to record as waypoints in the portal, is there an easy way that drivers can update their own…

How does my device report odometer values?

Question: What causes mileage discrepancies between what odometer value I see on my vehicle dashboard and what odometer value is shown for the vehicle in the GPS system? There can be several sources of odometer readings in your vehicles: GPS Odometer The default source for odometer readings is a device-oriented mileage based only on GPS-based…
Enterprise

Documentation

Videos

Adding a Vehicle

After your device(s) have been installed in your vehicle(s), you must add the vehicle’s information to the portal. You can add vehicles by entering information into the portal one at a time or by importing data from a spreadsheet. Although the portal interface has been updated since this video was recorded, the process has not…

Using Vehicle Groups

Vehicle groups are used to organize the vehicles based on logical separations that make sense to your business. Groups allow you to easily filter reports, maps, and dashlets. Groups also determine which users of your portal account can view information for certain vehicles. Although the portal interface has been updated since this video was recorded,…

Using Vehicle Icons

When viewing a vehicle’s location on a map, the default icon appears as a pin with a circle: . Instead of using a circle, you can assign different shapes to different vehicles to get an immediate visual indicator for the vehicle type. Although the portal interface has been updated since this video was recorded, the…

Editing Vehicle Details

The Manage Vehicles page provides a comprehensive view of the information for a specific vehicle and allows you to add and edit additional vehicle information beyond what you entered during the vehicle registration process. You can also update vehicle settings by way of spreadsheet import. Although the portal interface has been updated since this video…

Managing Fuel and Emissions Information

The Fuel and Emissions Info page allows you to set Fuel Type and Idle GPH (gallons per hour) for each vehicle in your fleet. When those values are set, Greenhouse Gas (GHG) emission rates and Idle Fuel Consumption totals are more accurate on Idle Time Summary and Detail reports. Additionally, if your organization uses fuel…

Using Vehicle Attributes

Attributes allow you to add custom, descriptive properties to your vehicles beyond the basic vehicle information. You can then use attributes as labels on reports and filters on maps and dashlets. Although the portal interface has been updated since this video was recorded, the process has not changed.

Using Vehicles on the Map Dashboard

From the Map Dashboard, click the Vehicles menu item to open the Vehicles tab. All of your vehicles and their color-coded statuses are listed on this tab. When you click on a vehicle from the list or when you click on a vehicle from the map, the Vehicle Card appears, which shows you the duration…

Best Practices

Using Features to Create Solutions

Features don’t create value, solutions do! Each feature in the portal is tied to a solution, and making that connection is the difference between an average deployment and a great one. Most fleet management tracking goals fall into one or more of these categories: Increase Productivity, Increase Efficiency, Exceed Customer Expectations, and Build Community Value.…

2G Device Exchange

Upgrading from a 2G device? Here are the steps to request deactivation and install and register the upgrade device.

Deep Dives

How can I see unregistered devices?

Question: I can’t see all of my vehicles in the portal yet. How do I know which devices haven’t yet been installed and/or registered? An unregistered device is in your inventory but not yet associated with a vehicle (and therefore not yet incurring a monitoring fee). When you add a new vehicle, the Serial Number…

How do alternative vehicles report trip data?

Question: My fleet has several hybrid vehicles. How does that affect tracking data if a trip is defined as the period between ignition “on” and ignition “off?” Based on our partnership with the Go Green movement, we employ a device-level script especially for hybrid vehicles that maintains a continuous trip as long as physical and/or…

How do I hide a vehicle’s location?

Question:Several vehicles in my fleet are operated by personnel whose location is sensitive (i.e., law enforcement agents). How can I hide their location on maps and reports but still include them in collective reports or alerts? The hide location feature is a convenient way to remove a vehicle’s visibility from most areas of the dashboard…

How do I import or export data?

Question: I have a fleet of 50 vehicles, and we recently decided to change their labels using a better naming convention. How can I easily update the vehicles’ labels in a batch process as opposed to editing each vehicle one at a time? You can add or edit your portal data ad-hoc or via spreadsheet…

How can my drivers update their own odometers?

Question: My company bills for mileage, so I want to make sure there is very little difference between device reported mileage and actual mileage. Rather than have drivers take quarterly odometer readings and send them to me to record as waypoints in the portal, is there an easy way that drivers can update their own…

How does my device report odometer values?

Question: What causes mileage discrepancies between what odometer value I see on my vehicle dashboard and what odometer value is shown for the vehicle in the GPS system? There can be several sources of odometer readings in your vehicles: GPS Odometer The default source for odometer readings is a device-oriented mileage based only on GPS-based…