What to Do Before Calling Support

We’re sorry to hear your GPS unit is having technical issues. To assist our Support team in resolving the issue and getting your device reporting again, please follow the steps below. Drive the vehicle.Please confirm that the vehicle has recently or is currently being operated. If not, please take a moment to drive the vehicle within an area that is known to have good cellular reception. Perform a visual inspection.Please have the person driving the vehicle identify the following:That the antenna is properly located on the windshield (if applicable). That there are no objects resting on the top of vehicle’s dash. There are no blown fuses in the vehicle’s electrical box. Run the Activity Detail Report.After you have confirmed that the vehicle is or has been in operation, log into the GPS Insight portal, and run an Activity Detail Report for the vehicle in question. Analyze the report. A. No…
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