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  1. Home
  2. Troubleshooting
  3. What to Do Before Calling Support

What to Do Before Calling Support

GPSI-3900I Series GO9 GPSI-3900E Series GPSI-4000HD Series PNP-3000 Series GPSI-5000 Series

We’re sorry to hear your GPS unit is having technical issues. To assist our Support team in resolving the issue and getting your device reporting again, please follow the steps below.

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Vehicle Tracking

Troubleshooting
Telematics Devices and the Effects on Starting Batteries XT25 FAQ PNP-3000 Series Not Responding - Pinhole Reset Tablet is Not Switching to Drive Automatically Missing Data on Diagnostic Screen Geotab Driver ID - FAQ Bluetooth BLE Keyfob FAQ GO9™ Diagnostic Cable Guide GO9™ Troubleshooting GO9™ - FAQ PNP-3000 Series - FAQ My GPSI-3900 Stopped Tracking Driver Status Change Issues Updating Magellan Mapping Removing the Messaging Application ELD/HOS FAQ GPSI-5000 - FAQ Is my device up to date? Is an Outdated Browser Holding You Back? Updating ELD Mapping What to Do Before Calling Support Testing for Battery Drain
Devices
GPSI-3900I GPSI-3900E ELD-2000/4000 GPSI-4000 PNP-3000 PNP-2000 GPSI-5000 ELD-2000D ELD-2000/5000 GO9™ XT25 Series XT45 Series
Installation Guides
Accessory: GPSI-5000 Starter Disable Pass-Thru Cable Power Reroute Guide Accessory: GPSI-5000 Driver ID Accessory: GPSI-5000 Remote Panic Accessory: GPSI-5000 Inputs Accessory: GPSI-5000 Temperature Sensor Accessory: GPSI-5000 Seatbelt Monitor GPSI-5000: Conventional Hardwire GPSI-5000: Diagnostic GPSI-5000: Diagnostic Cable Guide ELD-2000D ELD-2000/5000 GO9™ Geotab Harness Cheat Sheet Add-On Cheat Sheet XT25 Series Accessory: XT25 Inputs XT45 Series Accessory: XT45 Inputs Accessory: GPSI-3900 Driver ID Accessory: GPSI-4000 Inputs Accessory: GPSI-4000 Driver ID Accessory: GPSI-4000 Temperature Sensor Accessory: GPSI-3900/-4000 Seatbelt Monitor Accessory: GPSI-3900/4000 Remote Panic PNP Series Accessory: OBD-II Connector Bracket Kit GPSI-3900I GPSI-3900I/E vPOD GPSI-4000HD Accessory: GPSI-3900 Inputs Accessory: GPSI-3900 Temperature Sensor GPSI-3900E GPSI-3900 jPOD ELD-2000HD/4000 GPSI-4000LD ELD-2000LD/4000 GPSI-4000DM
Installation Videos
GPSI-4000HD PNP-3000 Series GPSI-3900I Accessory: GPSI-3900 Inputs GPSI-3900E GPSI-3900I/E vPOD GPSI-3900E jPOD ELD-2000HD/4000 GPSI-5000: Hardwire Installation GPSI-5000: Diagnostic ELD-2000/5000 Installation

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