My GPSI-3900E jPOD Stopped Tracking

Confirm that the vehicle is parked out in the open and is with cellular coverage. From the Manage Vehicles page, ping the unit using the refresh icon  next to the vehicle’s last ‘Reported’ date/time, or contact Tech Support with the unit’s serial number for the initial unit assessment. Ignition Detection Issue This issue may occur if the unit responded to the ping with the correct GPS location. Contact Support with the GPS unit’s serial number. Antenna/Unit Placement Issue This issue may occur if the unit responded to the ping with an incorrect GPS location. Confirm the antenna is placed on the windshield. Bottom left or right corner is recommended. Confirm the antennas connections are screwed into the unit, finger tight. Follow the cable from the unit to the windshield making sure there’s no damage to the antenna cables; a small pinch could break the coax wire. If everything looks good,…
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