Updating MDT Mapping

The MDT Mapping update includes important updates for mapping, and improved functionality for integration between Magellan and the ELD Messaging/eFleetSuite apps. You will need a MicroSD card with at least 3GB of free space to update MDT mapping. Updating Maps Map updates are performed over the air (Wi-Fi) and requires the use of a MicroSD…

My ST-1100 Stopped Working

Depending on the type of issue(s) you’re experiencing, you may need to perform a device reset or prepare the device for a full battery recharge. If the issue(s) persists after you have completed the applicable steps, verify the device’s battery is charged, and contact Technical Support with as much information as possible issue(s) and be…

My Garmin Device is Locking Up

Garmin Device Troubleshooting Although we defer to Garmin’s support team for general Garmin support, our in-house Support team can help troubleshoot the following Garmin-related issues: Device is not listed in the Garmin-Enabled Vehicles list. The Garmin-Enabled Vehicles list says the Garmin is not active. The Garmin is not sending/receiving messages. Performing a Hard Reset If…

My GPSI-3900 Stopped Tracking

Confirm that the vehicle is parked out in the open and is with cellular coverage. From the Manage Vehicles page, ping the unit using the refresh icon  next to the vehicle’s last ‘Reported’ date/time, or contact Tech Support with the unit’s serial number for the initial unit assessment. Ignition Detection Issue This issue may occur…