Updating MDT Mapping

The MDT Mapping update includes important updates for mapping, and improved functionality for integration between Magellan and the ELD Messaging/eFleetSuite apps. To see these steps performed on the device, watch the related video at 3:50 min. Transferring Required Files from MicroSD Card The first step in the MDT Mapping update is to transfer required files…

My Garmin Device is Locking Up

Although we defer to Garmin’s support team for general Garmin support, our in-house Support team can help troubleshoot the following Garmin-related issues: Device is not listed in the Garmin-Enabled Vehicles list. The Garmin-Enabled Vehicles list says the Garmin is not active. The Garmin is not sending/receiving messages.   If the Garmin device is not displaying…

My GPSI-3900 Stopped Tracking

Confirm that the vehicle is parked out in the open and is with cellular coverage. From the Manage Vehicles page, ping the unit using the refresh icon  next to the vehicle’s last ‘Reported’ date/time, or contact Tech Support with the unit’s serial number for the initial unit assessment. Ignition Detection Issue This issue may occur…