Troubleshooting Your Camera

We are sorry to hear you are experiencing issues with your camera. We are here to help! Before having to make a call to Support, please follow the steps below provided for different scenarios to troubleshoot your camera. Camera is Not Providing Alerts If your camera is not sending alert notifications, please use the following…

Updating Magellan Mapping

The Magellan Mapping update includes important updates for mapping and improved functionality for Android MDT or Connect Tablet. Renew/Extend Mapping License Every purchase of the Magellan Mapping license includes 3 years of free map updates. Users wanting to extend their license past 3 years, or renew their license, they can do so by following the…

Replacing the SD Card

There may be occasions, although rare, where an SD Card may become faulty or damaged due to the high-use of constantly writing and overwriting video data. In these instances, Support may instruct you to replace the SD Card in your Driveri camera using a replacement card that would be shipped to you. This article is…