What to Do Before Calling Support
We’re sorry to hear your GPS unit is having technical issues. To assist our Support team in resolving the issue and getting your device reporting again, please follow the steps below.
Troubleshooting Page 9 / 9
Testing for Battery Drain
Although it may be possible for a device’s power draw to exacerbate existing battery conditions, the device alone should not cause battery draw issues. If you’re unsure, the following steps will help you test draw.
My GPSI-3900 Stopped Tracking
Confirm that the vehicle is parked out in the open and is with cellular coverage.