My GPSI-3900 Stopped Tracking

Confirm that the vehicle is parked out in the open and is with cellular coverage. From the Manage Vehicles page, ping the unit using the refresh icon  next to the vehicle’s last ‘Reported’ date/time, or contact Tech Support with the unit’s serial number for the initial unit assessment. Ignition Detection Issue This issue may occur if the unit responded to the ping with the correct GPS location. Verify the unit is seeing 12V on the white wire when the ignition is turned On. If not, confirm the inline fuse is not blown and troubleshoot the issue. White wire should only see 12V when the key is turned into ignition. You should see 0V when in accessory or in the Off position to avoid false idling events. Antenna/Unit Placement Issue This issue may occur if the unit responded to the ping with an incorrect GPS location. For INTERNAL Antenna (GPSI-3900I) devices,…
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