3G Device Exchange

Upgrading from a 3G device? Here are the steps to request deactivation, and install and register the upgrade device.

1. Request deactivation for the old device.
Until the old device is deactivated, your account WILL be double-billed. Before installing and registering the new devices, submit a request for the old devices to be deactivated. Deactivating a device requires action from the Support team. The deactivation form in the portal automatically notifies Support of the request. The device will be removed from your account at the end of the month.

Technical Support can deactivate a device remotely. Deactivation requests are processed at the end of the month.

To deactivate a device:
1. From the menu, click More.
2. Click Request Deactivation.
3. Select the vehicle(s) to include in the request, and click Next.
1. Enter a reason for the deactivation (2G/3G Swap), and click Save.
A copy of the deactivation request will be sent to the email address on file for your account. You cannot modify the deactivation request in the web interface once the request has been made. If you need to make changes, please contact Support.

2. Install and register the upgrade device.
By this step, you should have received an email containing instructions for using the Unit Verification App (iOS | Android) and the required and installation key. If you did not receive this installation key, please contact the Support team.
1. Have your installers replace the current device with upgrade device in the vehicle. They should follow the installation instructions included with your upgrade device.
2. Verify installation and register the device using the Unit Verification App (iOS | Android).
3. Log into the desktop version of the portal from a web browser (not the mobile app).
4. From the menu, click Vehicles.
5. Click Add Vehicle.
6. From the Vehicle Card, click Edit.
7. Enter the vehicle information, and associate it to the new device serial number. Enter any information you captured from the old device into this new registration record. If you want to keep the previous registration’s history, you must register the exact VIN as the one that was previously deactivated.
1. Click Save.

Upgrading from a 3G device? Here are the steps to request deactivation and install and register the upgrade device.

1. Submit request for device deactivation.

Until the old device is deactivated, your account WILL be double-billed. Before installing and registering the new devices, submit a request to deactivate the old devices. Deactivating a device requires action from the Support team. The deactivation form in the portal automatically notifies Support of the request. The device will be removed from your account at the end of the month.
1. From the portal, hover over the Account menu, click Manage Vehicles, and click Open.
The Manage Vehicles and Groups page opens in a new browser tab.
1. Locate the vehicle you want to modify, and click Delete ().
2. In the Deactivate Vehicle window, choose the Deactivate option, and click Continue.
1. Set the Reason for Deactivation to 2G/3G Swap.
1. Choose whether you own or rent the device.
2. Click Deactivate Vehicle.
Your request is put in progress (as indicated by the grayed out trash icon on the vehicle). You’ll receive a confirmation email within a few business days when the deactivation has been complete. The device will no longer appear on maps or in reports.

2. Install and register the upgrade device.
By this step, you should have received an email containing instructions for using the Unit Verification App (iOS | Android) and the required and installation key. If you did not receive this installation key, please contact the Support team.
1. Have your installers replace the current device with upgrade device in the vehicle. They should follow the installation instructions included with your upgrade device.
2. Verify installation and register the device using the Unit Verification App (iOS | Android).
3. Log into the desktop version of the portal from a web browser (not the mobile app).
4. Locate the newly registered device within your Vehicle List.
5. If you want to keep the previous registration’s history, you must register the exact VIN as the one that was previously deactivated.
6. Make any other adjustments like assigning a driver or uploading the Service Log.