What to Do Before Calling Support
We’re sorry to hear your GPS unit is having technical issues. To assist our Support team in resolving the issue and getting your device reporting again, please follow the steps below.
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Testing for Battery Drain
Although it may be possible for a device’s power draw to exacerbate existing battery conditions, the device alone should not cause battery draw issues. If you’re unsure, the following steps will help you test draw.
GPSI-3900E jPOD
This video walks you through the installation steps for the GPSI-3900E jPOD.
GPSI-3900 jPOD
Before You Begin The installation kit contains a registration card, the 3900 device, a 20-pin harness, an external antenna, a heavy-duty 9-pin bypass cable, and a jPOD. Additional tools that you may need include a digital multimeter, zip ties, electrical tape, and tamper seal compound. Complete the registration card by locating the serial number of…
GPSI-3900I/E vPOD
This video walks you through the installation steps for the GPSI-3900I/E vPOD.