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[post_content] => With the GPS Insight Driver App, drivers can assign and unassign themselves to/from a vehicle, send and/or receive messages from dispatch, and access our Help Center/Support right from their mobile devices.
Get the app (it's free!) from the Google Play Store and Apple App Store:
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Primary features include:
1) Driver Messaging - Send and receive messages to/from dispatch.
2) Driver Assign - Assign/un-assign to/from a vehicle and view assign/unassign history.
3) Help/Support - Access our Help Center to search/view instructional documentation or contact Support to ask a question. Additionally, you can see the current System Status (displays last update timestamp).
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Logging In to the App
The Driver App is only accessible to drivers with a valid phone number whose information has been previously entered in to the Portal.
If a number is entered that is not associated with previously entered driver information, the driver will receive a message reading: "Bad Phone Number." Drivers may be added to the Portal account at any time. See Adding Groups, Landmark, Assets, Users, & Vehicles for step-by-step instructions.
How to log in to the App:
- From the Login screen, enter your phone number and tap Continue.
An authorization code is sent to the phone number entered via SMS message from 477-477(GPS-GPS).
- Open the SMS message and retrieve the assigned authorization code.
- Enter the authorization code in the text field and tap Authorize & log in.
The authorization code must be entered within 120 seconds from your authorization code request.
You are now logged in to the Driver App.
Logging Out of the App
If you are using the same mobile device, you are automatically logged in each time you open the App.
How to log out of the App:
- Tap on the Profile button at the top right corner of the screen.
A pop-up appears displaying your profile and listing the vehicle to which you are currently assigned, if any.
- Tap Logout.
The Logout pop-up asks: "Are you sure you want to log out of the Driver app?"
- Tap Yes, log out.
You are now logged out of the App.
Accessing Help/Support
You can access our Help Center to search/read instructional articles, contact Support to ask a question/submit a case, or view recent messages from Support from the Help tab of the app.
How to access Help/Support:
- Tap on Help.
The Help screen appears.
- Tap Help.
- Use the Search field to search for relevant content or tap a collection to view available articles.
- If your question is not answered by reviewing relevant documentation, tap the < button to return to the Help main screen.
- Tap Ask a question.
- Tap the options to interact with the bot.
- If the results returned by the bot do not answer your question, please send a message in the text field (camera and photo upload options are available) to create a ticket with Support.
A Support Representative will contact you via email to resolve your case.
[post_title] => About GPS Insight Driver App
[post_excerpt] => With the GPS Insight Driver App, drivers can assign and unassign themselves to/from a vehicle, record pre- and post-trip Driver Vehicle Inspection Reports, and send and/or receive messages from dispatch from their mobile iOS devices.
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[post_content] => The Driver Assign feature allows drivers to assign/unassign themselves to/from a vehicle and view assign/unassign history from their mobile devices.
Assigning to a Vehicle
Upon login to the
App, the My vehicles screen displays. This tab displays the vehicle you are currently assigned to, if applicable, and assignment history.
How to assign yourself to a vehicle:
Assignment history will not appear if this is the first time you have logged in to the App or you have not yet assigned any vehicles previously.
- Tap Get started.
The Assign vehicle screen appears.
- Assign a vehicle using one of the following options:
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- 1- Enter the vehicle ID (associated ID in the Portal) in the text field
- 2- Tap on a vehicle ID from a list of vehicles that you have assigned yourself to previously using the Driver App
- 3- Tap on the QR code* icon to scan with your mobile device
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If you are using the QR code: The first time you tap on the QR code icon, a prompt appears stating: "'Driver Would Like to Access the Camera." Tap OK to use the QR code to assign a vehicle. If you select Don't Allow, you will not be able to scan the QR code and you are returned to the Vehicle Assignment screen. If you would like to enable camera access to the Driver App at a later time, you can make this change in your phone settings.
*If you would like your drivers to use the QR code scan method, you must have QR stickers created that are unique to each vehicle (associated with VIN or Vehicle ID) and affixed to the vehicle.
- If you have entered a vehicle ID in the text field (Option 1), tap the vehicle ID.
The Assign pop-up appears asking you to confirm that the displayed vehicle is the vehicle to which you would like to be assigned.
- Tap Yes, assign.
You are now assigned to the vehicle. The Driver App displays:
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Currently Assigned
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- Vehicle information
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Assignment History
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- Vehicle ID
- Date and time of vehicle assignment
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Unassigning from a Vehicle
You may unassign yourself from a vehicle from the My vehicles tab.
From the My vehicles tab:
- Tap Unassign.
You are now unassigned from the vehicle.
[post_title] => Using Driver App Driver Assign
[post_excerpt] => The Driver Assign feature allows drivers to assign/unassign themselves to/from a vehicle and view assign/unassign history from their iOS mobile devices.
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[post_content] => The Driver Messaging feature allows drivers to send and receive messages to/from dispatch right from their mobile devices.
Sending/Receiving Messages - Drivers
Sending a Message
How to send a message:
- Tap Messages.
Your message thread (between you and Dispatch) appears.
If a current message thread does not exist, you will not be able to send a message until a message is sent to you.
- Tap in the text field.
The keyboard expands and your cursor blinks in red in the text field.
- Type your message, and tap Send.
The message thread automatically refreshes, displaying your sent message. A checkmark will appear under your sent message to confirm delivery.

Receiving a Message
If you have enabled the Push Notification feature for the Driver App, notifications of any messages received from Dispatch will display on your device's lock screen. Otherwise, you will need to open the Driver App, to check if you have received any messages from Dispatch.
How to check received messages:
If you have received any new messages since the last time you opened the Driver App, the count of new messages is displayed on the Messaging tab icon.
- From the Driver App, tap on the Messaging icon.
Your message thread (between you and Dispatch) appears and new messages from Dispatch are displayed.
Dispatch can send you dispatches as well. To open a dispatch, tap on the dispatched address. Google Maps will open, providing you with directions from your location to the dispatched address.
Sending/Receiving Messages in the Portal - Dispatchers
You may send and receive messages to/from Drivers using the Driver App in the Portal, and you may send dispatches as well.
Sending a Message to a Driver
You may send a message to a driver by selecting the driver from the Driver window or you may respond to a received message from an existing message thread from the Messages window.
How to send a message to a driver:
- From the Portal, hover your mouse over More.
The More menu expands.
- Click Driver Messaging under Messaging Integration.
If your sub-menus under the More menu are collapsed, click Messaging Integration to expand this sub-menu, so that you may click on Driver Messaging.
- Click Open.
The Driver Messaging page appears.
- From the Drivers window, click the Message icon (
) next to the name of the driver you would like to message.
You may also use the filter and/or search options to easily locate the driver you would like to message.

The message pop-up window appears.
- Type your message, and click Send.
“Message sent!” displays in the pop-up window in green text to confirm your message was sent then the pop-up window automatically closes. Your sent message is automatically listed in the Messages window.
You may check whether the driver has read your message by looking at the Status column in the Messages window. Unread messages will be marked as “Unread,” while read messages are marked as “Read” accompanied by the corresponding date (if applicable) and time stamp indicating when the driver read the message.

Sending a Dispatch to a Driver
How to send a dispatch:
- From the Driver Messaging page (see Steps 1-3 under "Sending a Message to a Driver" to open this page), click on the Dispatch icon (
) next to the driver to whom you would like to send a dispatch.
You may also use the filter and/or search options to easily locate the driver you would like to message.

The Send Dispatch pop-up window appears.
By default, the Address tab is displayed in the Send Dispatch pop-up window. You may click Landmark, if you would like to send a Landmark dispatch instead. Use the drop-down windows to select the desired landmark.

- Enter the dispatch address in the text field, and click Go To.
The map centers on the addressed you entered.
- Enter a note (optional, not required) in the text field next to Enter a note (optional):.
- Click Send Dispatch.
“Dispatch sent!” displays in the pop-up window in green text to confirm your message was sent then the pop-up window automatically closes. Your sent dispatch is automatically listed in the Messages window.
Checking Messages Received from Drivers
How to check a received message from a driver:
- From the Driver Messaging page (see Steps 1-3 under "Sending a Message to a Driver" to open this page), look in the Messages window under the calendar display.
Received messages are displayed in list format in the Messages window. By default, the most recent messages are displayed at the top of the list. (You may change this by clicking on the sort icon next to Sent,
).

[post_title] => Using Driver App Driver Messaging
[post_excerpt] => The Driver Messaging feature allows drivers to send and receive messages to/from dispatch right from their iOS mobile devices.
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[post_content] => With the GPS Insight Driver App, drivers can assign and unassign themselves to/from a vehicle, send and/or receive messages from dispatch, and access our Help Center/Support right from their mobile devices.
Get the app (it's free!) from the Google Play Store and Apple App Store:
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Primary features include:
1) Driver Messaging - Send and receive messages to/from dispatch.
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3) Help/Support - Access our Help Center to search/view instructional documentation or contact Support to ask a question. Additionally, you can see the current System Status (displays last update timestamp).
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Logging In to the App
The Driver App is only accessible to drivers with a valid phone number whose information has been previously entered in to the Portal.
If a number is entered that is not associated with previously entered driver information, the driver will receive a message reading: "Bad Phone Number." Drivers may be added to the Portal account at any time. See Adding Groups, Landmark, Assets, Users, & Vehicles for step-by-step instructions.
How to log in to the App:
- From the Login screen, enter your phone number and tap Continue.
An authorization code is sent to the phone number entered via SMS message from 477-477(GPS-GPS).
- Open the SMS message and retrieve the assigned authorization code.
- Enter the authorization code in the text field and tap Authorize & log in.
The authorization code must be entered within 120 seconds from your authorization code request.
You are now logged in to the Driver App.
Logging Out of the App
If you are using the same mobile device, you are automatically logged in each time you open the App.
How to log out of the App:
- Tap on the Profile button at the top right corner of the screen.
A pop-up appears displaying your profile and listing the vehicle to which you are currently assigned, if any.
- Tap Logout.
The Logout pop-up asks: "Are you sure you want to log out of the Driver app?"
- Tap Yes, log out.
You are now logged out of the App.
Accessing Help/Support
You can access our Help Center to search/read instructional articles, contact Support to ask a question/submit a case, or view recent messages from Support from the Help tab of the app.
How to access Help/Support:
- Tap on Help.
The Help screen appears.
- Tap Help.
- Use the Search field to search for relevant content or tap a collection to view available articles.
- If your question is not answered by reviewing relevant documentation, tap the < button to return to the Help main screen.
- Tap Ask a question.
- Tap the options to interact with the bot.
- If the results returned by the bot do not answer your question, please send a message in the text field (camera and photo upload options are available) to create a ticket with Support.
A Support Representative will contact you via email to resolve your case.
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