ELD Product Transition

ELD Complete Admin

Due to the evolution of the ELD product suite, we are providing ELD Focus customers an opportunity to transition to a product that’s definitively better at providing ELD as its core functionality, ELD Complete. This transition requires no change in hardware and no change in pricing.

All ELD Focus customers must transition to ELD Complete prior to March 31, 2023, but don’t worry, we got you. Account Representatives will be reaching out to all impacted customers.

Please review the following information regarding this transition.

Why ELD Complete?

Requiring no hardware changes, ELD Complete offers a solution that is significantly improved when it comes to key Hours of Service (HOS) functionality.

  • Log books are now clean, having removed all issues seen with ELD Focus (including odometers, vehicle IDs, and data diagnostic events)
  • Software response times are drastically improved, having removed most instances of lagged data or login issues

What is the Process for Migrating?

Account Creation & Import Spreadsheet

  1. Once ready to migrate, users should download the Import Template – ELD Complete and fill in all fields within all applicable tabs. Refer to the first tab for instructions and answers to commonly asked questions.
  2. After the import is completed, the user will see their new ELD Complete account created with all items imported/created within the account. If any errors are encountered with the import the support team will reach out to resolve them accordingly.

Tablet & Device Updates

  1. After the account has been created, tablets can be updated and the GPS devices can be switched to work on ELD Complete. To begin this process, users should ensure WiFi is enabled on the necessary tablets and that they are connected to power/charging.
  2. Users should submit the necessary tablet serial numbers to the Support team, at which time the support team will queue all tablet updates and notify once updates have begun.
  3. Update tablets using the following steps:
    1. Updating Connect Tablets to ELD Complete (Tablets with a serial number that start with 089 and have an orange power button):
      1. On the tablet, go to Settings.
      2. Go to WLAN and connect to your Wi-Fi network.
      3. Leave tablet connected to Wi-Fi and preferable on a USB charger.
      4. Within ~60 minutes, you should see the ELD complete app on the tablet.
      5. Once updates are complete press & hold the power button – choose Reboot.
      6. Once the tablet is back up go to Settings & turn off Wi-Fi.
      7. Redock the tablet.
    2. Updating MDT Tablets to ELD Complete (Tablets with a serial number that start with 730 and no orange power button):
      1. On the tablet, go to Settings and enter password: gpsield.
      2. Go to WLAN and connect to your Wi-Fi network.
      3. Go back to Settings.
      4. Go to Apps.
      5. Tap on each of the following Apps and tap Uninstall. Confirm OK:
        • Driver Guide
        • eFleetSuite
        • iseWatchdog
        • VehicleDataService
      6. Go to the home screen.
      7. Tap Updater.
      8. Tap Check for Updates.
      9. Tap Install/Update on the following apps:
        • ELD Complete
        • ELD Driver Guide
        • Visionneuse PDF Google
        • Dashboard Layout – Landscape – ELD Complete
        • Dashboard Layout – Portrait – ELD Complete
      10. Once updates are complete press & hold the power button – choose Reboot.
      11. Once the tablet is back up go to Settings & turn off Wi-Fi.
      12. Redock the tablet.
  4. Lastly, once a tablet is updated and ready to be installed in a vehicle, the user should contact the Support team, notifying them of the vehicle name/number that the tablet will be installed in so that they can update the corresponding GPS device installed, ensuring its configuration is aligned with the ELD Complete solution and fully functional.
  5. Test a driver login by selecting the truck from the list of trucks (must be created and active on the portal)

    This truck will remain the assigned truck unless someone changes it in the truck.

  6. Enter Odometer from the dash twice, then tap Save.
  7. Start the truck and confirm Diagnostics data is displaying correctly.

    If it is not displaying correctly, contact Support by telephone ASAP.

  8. If Diagnostics are displaying correctly, scroll to down to tap Continue.
  9. From here, you can have the driver tap the menu in the top left and scroll down to logout.

How Do You Train Your Fleet?

  • ATS Fleet Management ELD Driver Training will be held every Tuesday at 1PM Eastern Time.
  • ATS Fleet Management ELD Web Portal/Admin Training will be held every Thursday at 1PM Eastern Time.

    • https://meet.goto.com/support28920
    You can also dial in using your phone.
    United States: +1 (786) 535-3211
    Access Code: 485-489-3211

  • Strategic Training: Can be scheduled as needed, please coordinate with your Account Representative.
  • Additional Resources: Support and training documentation can be found here: ELD Complete Resources