Alerts provide real-time notification for driver and vehicle activity. You can set up alerts to be sent to one or more email addresses or SMS numbers. You can create an unlimited number of alerts for each alert type.
To add an alert:
- From the menu, click Alerts, and then click the alert type you want to configure. (Or try searching for the alert using the Search bar.)
- Choose from the following options:
The following properties are available for all alerts:
- Vehicle: The vehicle/group that applies to the alert. The vehicle name and/or vehicle group (if applicable) will be visible in the email and/or SMS message after the Alert Subject.
- Alert Subject: The subject as it will appear in the email and/or SMS message.
- Addresses: The email address(es) and/or SMS number(s) where this alert will be sent. Separate multiple addresses and numbers by commas. The time stamp for when an alert notification occurs is formatted according to the user’s timezone (who set up the alert).
- Notify Driver: Select this box to optionally send a custom message to the vehicle’s driver. (You can assign contact information for the vehicle by choosing Edit from the vehicle card.)
- In-Cab Notify: The in-cab notification method that should activate when the alert is triggered. (Must be installed in vehicle.)
- Input: The input type (e.g., door, PTO, etc.) as defined by your account at the time of device installation and the input state on which to alert (e.g., open/closed, on/off, etc.).
- Idle Limit: Minutes a vehicle must idle before an alert is triggered.
- Weekdays: The days the alert is in effect. Time options include All Day (24 hours), Off (reverts the selected days to indicate when the alert is NOT in effect), or Odd Hours (set time threshold for start and end). The times applied to the alert conditions uses the timezone on the account profile. If you are setting up an alert for vehicles that generally reside in a different timezone than you, consider adjusting the start and end time values according to the vehicles against which this alert is applied.
- Weekends: The days the alert is in effect on weekends. Time options include All Day (24 hours), Off (reverts the selected days to indicate when the alert is NOT in effect), or Odd Hours (set time threshold for start and end). The times applied to the alert conditions uses the timezone on the account profile. If you are setting up an alert for vehicles that generally reside in a different timezone than you, consider adjusting the start and end time values according to the vehicles against which this alert is applied.
- Landmark: The landmark in which (or outside of which) the alert is in effect. Options include Inside (the alert will only trigger if conditions exist inside the selected landmark or landmark group), Outside (the alert will only trigger if conditions exist outside the selected landmark), or N/A (the alert will trigger regardless of vehicle location).
- Running: Threshold in minutes since the last reported location.
- Parked: Threshold in days since the last reported location.
- Violation Limit: Threshold in MPH over the posted limit (greater than or equal to). Posted speed violations are calculated using the Inst speed value.
- Alert Threshold: Threshold in miles, hours, or days before service is overdue.
- Speed Limit: Threshold in MPH in speed (not related to posted limit). By default, conditions are based on Inst speed sample. This is valuable when you need to deduce that a violation occurred at a fixed time and location (e.g., speeding inside the boundaries of a relatively small landmark).
- Stop Time: Threshold in minutes since the vehicle has been stopped.
- Stop Type: Type of stop for which the alert is in effect. Options include Any (idle and ignition off), Idle (only), or Stop (ignition off only).
- Switch Type: Type of power loss event (Power Lost or Power Cycle). Power Lost indicates when a device may have been unplugged/unwired (relies on backup battery). Power Cycle indicates when all power is lost and regained. If the device has a backup battery, the alert will trigger only if all power (including backup battery) had been lost prior to regaining power.
Depending on the alert type you create, additional properties vary:
The following properties are available for all alerts:
- Re-Notification Delay: The minimum number of minutes between notifications for this alert. This option allows you to limit the frequency with which you receive alerts—especially for alerts that apply to a large group of vehicles. For example, if the Re-Notification Delay is set to 5 minutes, you will receive notifications no more than every 5 minutes. Any alerts that have accumulated during that time will be sent to you at once.
- Per-Vehicle Delay: The minimum number of minutes between alerts for the same vehicle. This option allows you to limit the frequency with which you receive alerts per vehicle. For example, if you have one vehicle in a group that is constantly going in and out of a landmark, you may only want to receive a notification every 20 minutes whenever alert conditions are met for that vehicle instead of each time the vehicle triggers the alert.
- Active: Temporarily turn on/off the alert.
- Adjust additional alert settings as needed, and click Create Alert.
The new alert will be listed under the My Alerts tab. The Alert Card indicates the details of the alert, including the number of times the alert has been triggered. When the alert is triggered, the vehicle or vehicle group is included, along with the details of the alert (e.g., date, timezone, location, etc.).
Allow ‘alerts@[provider].com’ to ensure you receive email alerts. Reply ‘STOP’ to stop receiving future SMS messages.