2G Device Exchange

Upgrading from a 2G device? Here are the steps to request deactivation and install and register the upgrade device. 1. Edit vehicle labels.Edit the vehicle label for the 2G devices with an intuitive naming convention (2G-) so that you can reuse the original vehicle label for the new devices. From the portal, hover over the Account menu, click Manage Vehicles, and click Open. The Manage Vehicles and Groups page opens in a new browser tab. Locate the vehicle you want to modify, and click Edit (). From the Edit Vehicle Details grid, append 2G- to the vehicle label. Click Submit Changes. 2. Submit device for deactivation. Until the old device is deactivated, your account WILL be double-billed. Before installing and registering the new devices, submit the old devices for deactivation. Deactivating a device requires action from the Support team. The deactivation form in the portal automatically notifies Support of the request. The…