2G Device Exchange Program

Upgrading from a 2G device? Here are the steps to request deactivation, and install and register the upgrade device. Edit vehicle labels.Edit the vehicle label for the 2G devices with an intuitive naming convention (2G-) so that you can reuse the original vehicle label for the new devices. From the map, Search Results tab, or Vehicles tab, click the vehicle that you want to edit. From the Vehicle Card, click Edit. Append old_ to the vehicle label. Take note of any other vehicle information that you'll want to capture in the new device's registration record. Click¬†Save. 1. Submit the old device for deactivation.Until the old device is deactivated, your account WILL be double-billed. Before installing and registering the new devices, submit the old devices for deactivation. Deactivating a device requires action from the Support team. The deactivation form in the portal automatically notifies Support of the request. The device will…