Professional Installation Terms and Conditions
These Installation Terms and Conditions (“Terms and Conditions“) are hereby incorporated into that certain Monitoring Agreement, by and between GPS Insight and the Customer (the “Monitoring Agreement“), as if fully set forth therein and applies to the installation of Devices as set forth on the applicable Estimate to which the Monitoring Agreement is attached. Capitalized terms used, but not otherwise defined in these Terms and Conditions, shall have the meanings set forth in the Monitoring Agreement.
In consideration of the mutual promises set forth herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties intend to be legally bound and do hereby agree as follows:
Charges. Customer will pay all applicable fees for the installation of the Devices as set forth on the Estimate, in the Monitoring Agreement or in these Terms and Conditions. If Customer is located outside of the standard coverage area or more than one (1) scheduled installation is required, or additional parts and/or labor are required, Customer will pay any additional charges that may accrue upon completion of the installation. All such payments are non-refundable.
Vehicle Data. Prior to GPS Insight submitting its request to a certified third party installer (the “Installer“), Customer shall provide GPS Insight with vehicle data for each vehicle included in the installation (each, a “Vehicle“), including vehicle make, model, year and VIN, as well as any Device accessories or specific installation requirements per Vehicle which differ from the Installation Guide. If Customer changes any requirements, Customer shall be charged, and Customer shall pay, for any such additional work performed.
Work Environment. Customer shall provide a safe and non-hostile work environment. Site requirements must be provided to GPS Insight when scheduling the installation. Customer shall provide a restroom for the Installer and a working electrical outlet whenever possible. Customer shall (i) make each Vehicle available consecutively over consecutive days to permit Installer to complete the installations with limited to no downtime between installations, (ii) make a driver available during the installation, as the Installer is not permitted to drive Vehicles, and (iii) have Vehicles keys present during the entire installation.
Scheduling. All scheduling is made by the Installer and GPS Insight has no control over such Installer’s availability. One technician is capable of completing approximately 8-10 vehicles in a 9-hour day (with 1 hour for lunch). Additional charges may apply if more than one technician is required. A standard installation takes approximately one hour. A standard installation means no additional inputs/accessories. Non-standard installations may take additional time, depending on the inputs/accessories required.
Cancellations. Once booked, scheduled and confirmed, Customer must give GPS Insight no less than two (2) business days’ notice to cancel an installation, or Customer shall be charged, and Customer shall pay, a $50/Vehicle fee. Customer shall be charged, and Customer shall pay, an additional $50/Vehicle fee if less than all scheduled Vehicles are available for installation. If booked, scheduled and confirmed and the Installer fails to arrive as scheduled, GPS Insight will credit Customer $50/vehicle.
Third Party Installer. Other than the fact that the Installer has been certified by GPS Insight and instructed to follow all industry standards and GPS Insight’s quality guidelines, Customer acknowledges and agrees that the Installer is a third party with no legal affiliation to GPS Insight.
Installation Procedures. The Installer will perform installations according to the most current version of the Installation Guide specific to the hardware purchased unless otherwise requested by Customer and approved by GPS Insight prior to scheduling the Installation.
Verification. The Installer will verify and report to GPS Insight the success of each Vehicle installation. Verification means the confirmation that the Device is functional and sending data to the Tracking Solution.
Device Registration. Registrations are completed by the Installer or GPS Insight upon successful verification of the Device.
Out of Scope Requirements. Should Customer’s installation require the utilization of a sensor or any other connection not supplied by GPS Insight, Customer must either have that sensor/connection installed and ready before the Installer arrives, or contact GPS Insight Installation team prior to the installation to confirm the price and availability of the Installer to perform such additional work.
Installation Warranty. GPS Insight warrants that the installation will be performed in a good and workmanlike manner for a period of one (1) year from the date of installation.
Installation Warranty Claims. Customer shall contact GPS Insight Customer Support at firstname.lastname@example.org to assist in troubleshooting if Customer believes that an installation was not performed properly by the Installer, resulting in a Device or the Vehicle not functioning properly. The GPS Insight Customer Care team will work with Customer in an effort to resolve the issue. If GPS Insight is unable to resolve the issue remotely and determines it was the result of an improper installation by the Installer, GPS Insight will schedule a technician to correct such installation at no additional cost to Customer. Failure on the part of Customer to notify GPS Insight of any such Installation Warranty Claims shall relieve GPS Insight of any liability therefor.
Exclusive Remedy. The Installation Warranty Claims section above is Customer’s sole and exclusive remedy for any breach of the Installation Warranty set forth above.